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Hi there,

At Every Half, we understand that privacy and control over your personal data matter. If you no longer wish to use the Every Half app and would like to delete your account, we respect your decision and are ready to help you as quickly as possible.

1. How to request account deletion

You can choose either of the two options below:

• Option 1 (In the app): Log in to the Every Half app ➔ Go to Account ➔ Select Edit profile ➔ Tap Delete account and confirm with the OTP.
• Option 2 (Email Every Half): If you have already uninstalled the app, send an email to admin@everyhalf.vn with the subject line "Every Half Account Deletion Request – [Your phone number]". We will verify your request through your registered phone number and reply within 2 business days. Your data will be deleted within the timeframe required by law, usually within 7 business days after your request is confirmed.

2. What happens to your data?

To be fully transparent with you, here is what happens to your data once your account has been deleted:

Data that will be PERMANENTLY DELETED:

All of your personal identifiers and activity history on our system will be permanently deleted and cannot be recovered. This includes:

• Personal information: Name, phone number, registered email address and profile picture.
• Activity history: Search history, interactions and in-app usage behavior.
• Membership benefits: All accumulated points and stamps, your current membership tier, and any unused offers or vouchers linked to your account will expire immediately.

Data we must continue to RETAIN by law:

Certain data must be kept for 10 years under specialized regulations. The retention period and types of data retained may change in line with current law:

• Invoices and transaction records: For transactions where you requested a VAT invoice, we keep the buyer details shown on the invoice (name or company name, tax code, address, and the email address used to receive the invoice), along with the transaction details (time, store, products, amount). These are accounting records we are legally required to keep for reconciliation and inspection by state authorities.
• Our commitment: This invoice data is fully separated from your deleted account and stored only in our mandatory record-keeping system for legal purposes. We do not use it for marketing, messaging or commercial analysis. Once the retention period ends, the data will be permanently deleted.

Data held by our processing partners

Every Half will ask the partners that process data on our behalf, including payment, SMS, cloud storage and analytics providers, to delete your data as well. Where a partner is legally required to keep certain data, that data will be deleted when its retention period ends.

3. One last note before you confirm

Account deletion cannot be undone. Once your account is deleted, you will not be able to recover your points or previous membership tier, even if you later register a new account with the same phone number.

Thank you for being part of our coffee journey. If anything left you unhappy and led to this decision, we would love to hear from you via our support email. We wish you many more authentic and peaceful moments!